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Frequently Asked Questions
Can I request custom IT solutions for my business?
Absolutely! We specialize in creating custom IT solutions tailored to your specific business needs. Contact us to discuss your requirements.
What is your response time for IT support queries?
Our team strives to respond to all queries within 24 hours. For urgent support, please call us directly.
What is the turnaround time for service requests?
Our goal is to respond to all service requests within 2 hours during business hours. For critical issues, we strive for immediate attention.
Do you provide training for our staff on new technologies?
Yes, we offer comprehensive training sessions for your staff on new technologies and systems that we deploy. Our goal is to ensure your team is confident and efficient in using new IT solutions to enhance productivity.
Do you offer 24/7 support?
Yes, we offer 24/7 support to ensure your IT infrastructure is always running smoothly, with emergency contact options for after-hours support.
Can you help with data backup and recovery?
Absolutely, we specialize in robust data backup and recovery solutions to protect your critical information against data loss and ensure business continuity.
How do you ensure our data is secure?
We employ a multi-layered security approach, including firewalls, intrusion detection systems, and regular security audits, to protect your data from unauthorized access.
What makes Bentzy's Work different from other MSPs?
Our dedication to personalized service sets us apart. We work closely with our clients to understand their unique needs and tailor our services to provide the best possible support and solutions.